Canadian Flights | Flightofox INC

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Terms & Conditions

Frequently Asked Questions

For frequently asked questions, help and support please visit our support center

Purchase & Confirmation of Travel Products

When you make a booking request for a Flight "Travel Product", Flightofox will send a "Booking Request" via airlines reservations systems for your flights to the airlines. "Flightofox" then processes your request and sends you a confirmation email when the booking is confirmed (e.g., when an itinerary has been ticketed). The "Booking Confirmation Email" is not a confirmation of tickets though. Note that the fares and availability of your booking request may change during the time we process your booking request. Your reservation is not confirmed and your purchase is not completed until "Flightofox" sends you an electronic confirmation "E-ticket".

In some cases "Flightofox" may determine that it is unable to confirm your flight booking tickets. Reason being:

  • Changes in Fare
  • Availability of flight
  • Airline's failure to confirm the ticket booking request
  • Incomplete or inaccurate payment information provided by customer
  • Rejection of a method or mode of payment, concerns that the ticket booking request was unauthorized or fraudulent
  • Other issues that may prohibit fulfillment of your flight ticket booking request.

In any case, Flightofox will notify you. If "Flightofox" is unable to process your ticket booking request, we may suggest you an alternative Travel Product. You are, however, under no any obligation to purchase any such alternative.


We encourage all the passengers to take out adequate travel insurance coverage to protect themselves against cancellation due to any illness prior to or during travel. In the event of a traveller becoming ill during a tour, all the hospital and medical expenses are to be paid by traveller and they shall not be entitled to any refund, either total or partial, of passage money paid. Check with your travel agent as to what conditions and charges apply if you cancel your flight or reservations.

Force Majeure

We shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of the enjoyment, of any nature or kind whatsoever, resulting from events beyond our or a supplier’s reasonable control, including but not limited to the acts of God, lockouts, strikes or other labour disputes, wars, blockades, insurrections, riots, earthquakes, floods, weather conditions, or acts or restraints imposed by the government authorities.

Credit Card Billing

Your credit card statement may show multiple charges in order to book and confirm your flight ticket booking, because credit card may have been billed in multiple charges not exceeding the total amount by us. Example - Airline charges (cost of the airline ticket) PLUS an additional flight ticket booking transaction service fees by "Flightofox" to process your E-ticket. All types of the service fees may change at any time and the most updated fees may not be reflected here.

Ticket Policies, Rules and Restrictions
  • Once purchased, most flight tickets are non-refundable and non-transferable. All the service fees are non-refundable.
  • Name changes in ticket are not permitted. Prices do not include Baggage and Carry-On Fees or any other fees charged directly by the airline.
  • Flight ticket fares are not guaranteed until ticketed. All the changes are subject to availability, additional fees, airlines rules and regulations.
  • All travelers must confirm that their travel documents required are current, updated and valid for your destination.


This Website is provided solely to assist it's customers in gathering travel information, determining the availability of travel—related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. Please read these Terms of Use carefully, as they contain important part of information about limitations of liability and resolution of disputes through arbitration rather than in court. By accessing or using this Website, booking any reservations for travel products or services, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any reservations through this Website or through our call center agents. PAYMENTS AND USE OF THE WEBSITE

  • You possess the legal authority to create the binding legal obligation.
  • You will use this Website in accordance with these Terms of Use;
  • All credit cards or any other payment method must have a verifiable US, Canadian or other country billing address.
  • When you submit your credit or debit card for the purchase, we request you an authorization for the amount of your anticipated transaction (placing a temporary "hold" on the funds). If for some reason we are unable to confirm your flight ticket booking, you will not be charged and we will request that such hold be released by your credit or debit card by bank; until then, funds subject to the hold will not be available to you for any other purposes.
  • Paying with a credit/debit card for your travel services, you are in agreement that the charges will not be disputed with your bank for any reason including but not limited to "product not received" or "payment should have been refunded"., you will first contact us and resolve the matter without filing a dispute with your bank.
  • You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered you by email confirmation. You agree to reimburse Flightofox in cases of charge back or credit / Debit card disputes where you have genuinely purchased a service on our website.
  • If any dispute is filed with your credit/debit card issuing banks, then you are in breach of our "Terms and conditions" of use.
  • Most credit / debit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.
  • Online credit / debit card transactions are authorized at the time a user or anyone acting on their behalf accepts these Terms & Conditions and continues with the purchase.
  • When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit / debit card verification team has determined that it's safe to process them. In order to establish this type of transactions, we may contact you or your bank.

Useful Information for Travelers

Baggage Rules & Fees

Additional baggage fees may apply. For more information, click here: Baggage and Carry-On Fees. Since the baggage fees may change, we recommend that you contact with the airline you are traveling on for the latest information regarding airline specific baggage rules, requirements and fees.


If you have requested a seat to be assigned, we will send your request to book a seat to the airline. Requested Airline may or may not be able to confirm your request. At the time airlines may not be able to assign specific seats or seats sitting together. Occasionally reservation seats can be assigned only at the check-in counter at the airport.

Cancellation of Flights

Most airline reservation tickets are 100% non-refundable and non-transferable. In certain cases where the airline may allow cancellations, we will be only able to process refunds less Airline penalties. Please call or email us to find out the penalties. Flight Ticket cancellations/refunds must be processed prior to the scheduled departure time of the first flight segment by calling our customer service center. Incase of NO-SHOW tickets is 100% non-refundable.

Voluntary Flight Changes

Although the most itineraries / tickets allow changes, as per airline policy - the majority of these airline itinerary changes require the issuance of a new ticket. All the changes are subject to availability, airline rules and regulations, penalties and a difference from the original airfare and our service fees. The airline has the final authority regarding the reservation itinerary changes and penalties.

Involuntary Changes (Changes done directly by the airline)

Airlines may make changes to a scheduled flight itinerary that is beyond of our control. In these type of cases, if an airline system notifies us with a viable option for you, we will notify you with the changes as well as the option the airline is offering. If the airline does not provide us any viable option, as a valued customer, your flight ticket reservation will be reviewed and assisted by one of our Schedule Change Specialists.

Refund timelines

Flightofox may take up to 3 weeks or more to process your refund wit your payment method depending upon airline terms and conditions for refunds. Once your refund is processed, your financial institution may take up to 10 business days to post the credit to your account, and in some cases it takes upto 2 billing cycles on your statement to show the credit information.

Your refund will be processed to your original method(s) / mode of payment

Your Flightofox refund receipt email contains details about your refund amount, how, and when you'll get your refund.

If your credit / debit card statement includes a charge from a third party (e.g., a low-cost airline, other suppliers), you will receive your refund from that third party, not Flightofox. Please contact the respective third party regarding refund timelines and related questions.

Travel Protection Plan

If you have not already purchased any Travel Protection Plan, we recommend you to purchase our Travel Protection Plan. The coverage of the protection plan you have purchased will only cover the arrangements booked through the website in which you have purchased your protection plan. You should review detailed rules on the protection plan by reading the complete Description of protection Coverage.

Valid Photo ID

A valid government approved photo I.D. must be presented by all travelers in order to board a flight. Minors traveling domestically with parents generally do not need any photo I.D. If traveling with children less than two (2) years old, a birth certificate may be needed to confirm the infant's age. More information

Domestic Flights (within United States) Checking in

  • It is recommended that you should check-in at least three (3) hours prior to the scheduled flight departure time for International flights.
  • Please allow extra time if traveling with the children or need assistance for boarding the aircraft

Checking in for International Flights

  • It is recommended that you check-in at least three (3) hours prior to the scheduled flight departure time
  • Please allow extra time if traveling with the children or need assistance for boarding the aircraft
  • NOTE: The airlines reserves the right to deny the boarding to passengers that do not arrive at the Ticket Counter or Departure Gate with adequate time to check-in. Check-in times can be vary for certain cities and airlines, so it’s recommended that you confirm the timing with the airline you are flying.

Passport / Visas

For international travel, all passengers must be in possession of valid travel documents such as tickets, passport, visas, transit visas, Schengen Visas and all other entry permits to board a flight. Your passport must be valid for 6 months from your return date. It is solely the responsibility of the passenger(s) to arrange for all the documents needed to enter the country you are traveling to, or passing through the in transit. Please note, a roundtrip or ongoing ticket may be required for certain international cities. If you are traveling one-way, please verify with the airline or Consulate General to prevent any issues at time of flight boarding.

Operated by... (Flight number/details)

Please note that your flight booking itinerary may consist of flights that are operated by what is called a “CodeShare” partner of the airline on which you are traveling. It is for this reason we advise you to make sure that you check-in and board to your flight at the corresponding airline’s terminal without any failure. For example – The flight number on your ticket booking itinerary may indicate a United Airlines flight number but in fact this flight may be “Operated by Air Canada" in which case you are required to check-in at the Air Canada ticket counter and the boarding process will be the corresponding Air Canada gate. The same would be likewise for other airlines too.

Fare Changes

Prior to the ticketing, all fares are subject to change. In these type of rare cases, we reserve the right to notify you of any rule or fare change within three (3) business days. As a courtesy to our valued customers, we will absorb the difference of the ticket fare up to $25.00 per passenger. In the event that the ticket fare difference is higher than $25.00, you will have the option to not purchase this ticket and your credit card will not be charged.

Up-to-the-Minute Flight Details

Check the details of your ticket booking information or itinerary, E-ticket status by visiting our Check My Booking page.